Quality Assurance
We take great care to ensure that our perishable goods are of the highest quality when they leave our facility. If, however, you receive a perishable item that is damaged or defective, please contact our customer service team within [number of days] days of receiving your order. We will work with you to address the issue and provide an appropriate resolution.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
All sales are final, and we do not offer exchanges for any items purchased. Please review your order carefully, including size, color, and quantity, before completing your purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ppifoods.com

Contacting Customer Service
If you encounter any problems with your perishable goods, please contact our customer service team at info@ppifoods.com or 925-349-4000. Our representatives will be happy to assist you and guide you through the necessary steps.